Did you know $1.6 trillion is lost by companies in the United States, due to poor customer service? Here is a guide on how to customer service effectively.
When speaking to a customer or potential customer always remember that they are always right, even if it compromises your sanity.
Remember to educate them or solve the problem.
With recent problems due to the outbreak of Coronavirus, you may be experiencing slow shipping.
It is important to be clear when there is a problem with the order.
As well as being honest about what the cause is, rather then leaving questions unanswered.
Don’t ever leave a customer waiting for a long period of time.
You an use a customer service bot to give you extra time for a reply.
However customers find talking to a human easier.
Read more about customer service facts at Help Scout.